This is the place with the answers to all your questions about SHIPPING. If at any time during your visit you have a question don't hesitate to send us an email to sale@abs-sunglasses.com or contact us by phone
(347) 702-7780
(347) 587-7781
or by Skype:
SHIPPING PROCEDURE
All domestic orders shipped via UPS Ground. In-stock items usually ship within 2 business days. Please note that some items may take up to 5 business days to ship. Very rarely, due to the high rate of inventory turnover and changes to the product lines of various manufacturers, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order. Once shipped, orders usually arrive within 2-5 business days.
Please note if you provide us with shipping address that is different from billing address we may ask you for an additional proof of identity. We accept copy of your government picture ID and/or Utility bill along with a copy of credit card. Policy above applies to credit card orders only.
INTERNATIONAL SHIPPING CHARGES
Our standard delivery area is within the United States 50 states. Most items can be shipped internationally (additional shipping charges will be incurred). To contact us regarding shipping rates outside of the continental US, please send an email tosale@abs-sunglasses.com
PRODUCT INSPECTION
Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at sale@abs-sunglasses.com with ATTN: SHIPPING PROBLEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
RETURNS AND EXCHANGE
If you are not 100% satisfied with your purchase, you can exchange the item(s) in new and unused condition with all warranty papers, cases in their original condition and with all original packaging and labels within 5 days for a exchange. Shipping and handling fees are not subject to a refund. In case of an exchange, we will apply the original purchase amount less shipping and handling toward your new purchase.
IN CASE OF A REFUND BEING ISSUED, THERE WILL BE A 20% RESTOCKING FEE APPLIED AGAINST THE PURCHASE.
Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
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